388fb's Privacy Policy
The security of your personal information is our highest priority. We ensure your privacy through SSL encryption and strict data protection practices.
Introduction & Scope
This privacy policy applies to all users of the 388fb platform. When you browse our website, create an account, or use any of our services, you agree to the terms of this policy. We want to explain transparently what information we collect, how we use it, and what steps we take to protect your data.
1 Identity of the Data Controller
The organization operating the 388fb platform acts as the data controller for your personal information under this privacy policy. For any questions or concerns regarding this policy, you may contact our support team.
What Information We Collect
388fb only collects information that is necessary for providing our services, ensuring security, and meeting legal obligations. A detailed breakdown by type of information is provided below.
2.1 Registration Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Currency preference (BDT/Taka)
2.2 Identity Verification Information (KYC)
For security and fraud prevention purposes, we may collect:
- Copy of national ID card or passport
- Proof of current address
- Payment method verification documents
- Selfie or photo (for identity confirmation)
2.3 Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (where applicable)
- Transaction amounts and history
- Transaction date and time
We never store full payment card or PIN numbers.
2.4 Technical & Usage Information
Information automatically collected while you use our platform:
- IP address
- Browser and device type
- Operating system
- Login time and session data
- Game history and betting records
- Cookie and tracking data (details below)
How Your Information Is Used
388fb uses your information only for the legitimate purposes listed below. We never sell your information to third parties.
3 Purposes of Data Use
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login and account verification | Performance of contract |
| Financial Transactions | Deposits, withdrawals and bonus payments | Performance of contract |
| Identity Verification (KYC) | Fraud and age verification | Legal obligation |
| Customer Service | Support tickets, live chat assistance | Legitimate interest |
| Security & Fraud Prevention | Monitoring suspicious activity | Legitimate interest |
| Relevant Offers | Personalised bonuses and promotions | Consent |
| Platform Improvement | User experience analysis | Legitimate interest |
Data Sharing & Disclosure Policy
388fb does not sell your personal information to third parties. However, information may be shared in the limited circumstances described below.
4.1 Service Provider Partners
Certain trusted third parties are necessary for operating our services. These partners may only use data for their designated tasks and are required to follow standards equivalent to this privacy policy.
- Payment processors (bKash, Nagad, Rocket, Upay, banks)
- Identity verification service providers
- Game content providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.)
- Technical infrastructure providers
- Cybersecurity service providers
4.2 Legal Requirements
We may be legally required to disclose information in the following circumstances:
- As part of a court order or legal process
- Upon a formal request from a regulatory authority
- In investigations related to terrorism financing or money laundering
- To prevent threats to life or property
Data Protection Measures
388fb follows industry-standard technical and organisational measures to protect your information.
5 Security Practices
All data transmitted between you and our servers is protected by 256-bit SSL encryption.
Advanced firewalls and real-time fraud detection systems keep your account secure.
Your password is never stored directly — only a strong cryptographic hash is retained.
Only authorised staff can access necessary data — a least-privilege principle is followed.
Encrypted backups are stored in a secure location — the risk of data loss is minimal.
Through regular security testing and audits, we identify potential risks early.
Cookies & Tracking Technologies
Cookies are used to improve your experience on our platform. Detailed information about the types and purposes of cookies is provided below.
6 Types of Cookies
These cookies are essential for maintaining login sessions, ensuring security, and running the platform's core functions. Without them, the platform will not work properly.
These cookies are used to analyse user behaviour and improve the speed and performance of the platform. The data collected is generally anonymous.
These cookies are used to remember your language preference, game settings, and other personalisation choices.
Used to display relevant offers and promotions based on your interests. You can disable these cookies from your browser settings at any time.
Data Retention Period
388fb does not retain your information for longer than necessary. The retention period depends on the type and purpose of the data.
7 Retention Policy
- Active account data: Retained for as long as the account remains active.
- Financial transaction records: Retained for the required period to meet legal obligations.
- After account closure: Some data may be retained for a specified period for necessary compliance and dispute resolution purposes.
- Technical logs: Retained for a limited period and deleted on a regular basis.
- Marketing data: Removed from marketing lists promptly upon withdrawal of your consent.
Your Rights
You have certain important rights regarding your personal information. 388fb respects these rights and is committed to helping you exercise them.
Right of Access
You may request to know what information we hold about you. We will provide a copy within a reasonable time.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or by contacting support.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you can temporarily restrict the processing of your information, particularly when the accuracy of that information is in question.
Right to Data Portability
You can request the information you have provided in a structured, machine-readable format that can be transferred to another provider.
Right to Object
You can object to the use of your information, particularly for marketing purposes. Once you object, we will immediately stop marketing communications.
Protection of Minors
9 Policy for Those Under 21
The 388fb platform is intended for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration.
If we become aware that information from a minor has been collected inadvertently, we will immediately close that account and securely delete the associated information.
Policy Changes & Updates
10 Notice of Changes
388fb may update this privacy policy from time to time. For significant changes, we will:
- Send a notification to your registered email
- Display a clear notice on the platform
- Update the "Last Updated" date at the top of this page
Continued use of the platform after any changes will be considered acceptance of the new policy. If you do not agree to the new policy, you may request that your account be closed.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We are always ready to assist you.
11 Ways to Contact Us
For privacy-related complaints, we aim to respond promptly. Receipt of your request will be confirmed and a resolution will be provided as quickly as possible.